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Which style of managerial behaviour and leadership is most likely to assist in conflict management 1. According to Deal and Kennedy, in a dynamic organisation characterised by fun and action, where employees take few risks and games, meetings, promotions and conventions are encouraged to help maintain motivation, the type of culture can be described as: a. tough-guy, macho culture. b. work-hard/play-hard culture. c. bet-your-company ...

Other / Other 21 May 2016

One of the chief goals of the implementation function in marketing management 1 .Which of the following terms would be most closely associated with the phrase "dividing a market into distinct groups with distinct needs, characteristics, or behaviour that might require separate products or marketing mixes"? a. Market segmentation. b. Product differentiation. c. Market targeting. d. Market positioning. 2 .The marketing mix consists o ...

Other / Other 21 May 2016

What behavioral science discipline has made the MOST significant contributions to understanding individual behavior 1. _____ studies behavior as it relates to concerns such as absenteeism, turnover, productivity, and performance. a. Psychology b. Kinetics c. Organizational behavior d. Ergonomics 2. According to the text, the best approach for obtaining knowledge about human behavior is_____. a. using common sense b. an observation ...

Other / Other 21 May 2016

Which of the following are formal groups in organisations 1. Which of the following are terminal values? a. Accuracy and creativity b. Excellence and innovation c. Profitability and hard work d. Quality and capability 2. In which of the five stages of group development suggested by Tuckman and Jensen do groups build success in a cohesive and co-operative manner? a. Forming b. Storming c. Norming d. Performing 3. Which of the fo ...

Other / Other 21 May 2016

What is span of control 1. The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed: a. power b. authority c. power and authority structure d. chain of command 2. What is span of control ? a. concentrating decision-making on one specific point in the organization b. empowering lower-level employees c. number of subordinates a manager can effecti ...

Other / Other 21 May 2016

Which of these statements does not apply to independent demand (for a product) 1 .In order to cope with changes in demand, organisations often use some of the following techniques as a buffer around a stable core of capacity: a. Decision trees / forward loading / inventory b. Inventory / short term capacity adjustments / Taguchi techniques c. Short term capacity adjustments / decision trees / forward loading d. Inventory / forward lo ...

Other / Other 21 May 2016

Which of the following functions may be described as 'task' functions 1. Structure is the pattern of relationships among positions in the organisation and among members of the organisation. Which of the following does structure make possible? a. The creation of a framework of order and command. b. The planning, organising, directing and controlling of the activities of the organisation. c. The application of the process of management ...

Other / Other 21 May 2016

Which of the following would most likely be considered to be a market-oriented mission statement 1. All of the following would be steps or concerns in the process of strategic planning EXCEPT: a. Checking to see if an advertising spot had been run in its allotted time slot. b. Defining a clear company mission. c. Designing a sound business portfolio. d. Setting supporting objectives. 2 .The process of developing and maintaining a str ...

Other / Other 21 May 2016

A company's value chain is only as strong as 1. If an SBU were to be characterized as one that showed low-growth and had a low-share of the business and products in its industry, this SBU would be classified as a ____________ according to the BCG growth-share matrix. a. Star. b. Cash Cow. c. Question Mark. d. Dog. 2.According to information provided in New Directions 2-3, all of the following are key elements of Tim Horton's strat ...

Other / Other 21 May 2016

Cohesive groups with a strong culture and values are likely to be resistant to change. 1. Herzberg proved that job satisfaction and job dissatisfaction are not exact opposites. a. True b. False 2. An understanding of whether behaviour is caused internally or externally is dependent on distinctiveness, consensus and consistency. a. True b. False 3. Charismatic leaders are perceived as initiators and managers of change rather than custo ...

Other / Other 21 May 2016