HTM 150

HTM 150 WEEK 11 FINAL EXAM Question 1 An unhappy guest telling an employee that the employee is not providing the service properly is performing a Question 2 The more ________ guests are regarding the organization, the more qualified they are to provide technical feedback. Question 3

20 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 11 DISCUSSION 2 Week 11 Discussion 2 "Looking Forward" Please respond to the following: Discuss how the service industry may change in the next 10 to 20 years in terms of delivering quality service to its customers. Propose one service innovation that may enhance the quality of the food service industry in the near future. Provide an explanation with your response.

5 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 11 DISCUSSION 1 Week 11 Discussion 1 "Course Recap" Please respond to the following: Take a position on this statement: Hospitality organizations are obligated to provide quality service. Provide a rationale with your response. Ponder this statement: “It begins – and ends – with the guest.” In your own words, describe what this statement means to you.

5 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 10 QUIZ 8 Question 1 The most basic way to find out if there is a service problem is to Question 2 If a guest complaint is resolved on the spot, the probability of getting future business from that guest is said to be about Question 3 The organization&rsq

10 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 10 DISCUSSION 2 Week 10 Discussion 2 "The Ways to Wow" Please respond to the following: Analyze two key drivers that hospitality industries use to differentiate the guest experience and give it some “wow”. Explain how these drivers can enhance the guest experience. Choosing the right people for the job is an important part of staffing a hospitality organization. Identify five qualities you would want restaurant, hot

5 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 10 DISCUSSION 1 Week 10 Discussion 1 "Quality Standards" Please respond to the following: Assess quality service standards and choose one that may have the most impact on a struggling hospitality organization. Provide an explanation for your choice. Recall an experience in a hospitality setting where you encountered the very best service and a true reflection of quality customer service. Describe how you would pass this experie

5 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 9 QUIZ 7 Question 1 The key for planners to remember is that the _______ perceives the wait. Question 2 Which statement best describes another typical guest’s perception of waits? Question 3 When capacity is the best trade-off for both the guest and

15 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 9 DISCUSSION 2 Week 9 Discussion 2 "Service Failure Recovery" Please respond to the following: Identify three methods, techniques, tools, or strategies managers can use to recover from a service failure. Recall an experience when you were either satisfied or dissatisfied with how an organization handled your complaint due to a service failure. Describe how you would have liked the situation resolved and how it differs from what

5 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 9 DISCUSSION 1 Week 9 Discussion 1 "Service Failure" Please respond to the following: Describe leadership and management practices that can enhance an employee’s service when the employee is fixing a service failure. Provide an example with your answer. Most service failures can be fixed. Identify a service failure in any type of hospitality organization that may not be able to be fixed. Determine what the organization wo

5 Other / Other strayer university / HTM 150 21 Dec 2017

HTM 150 WEEK 8 QUIZ 6 Question 1 Which of the following is NOT an example of a simulation? Question 2 The three management processes defined by the Juran Trilogy are Question 3 Juran’s quality trilogy consists of

10 Other / Other strayer university / HTM 150 21 Dec 2017