HTM/150 HTM150 HTM 150 WEEK 9 DISCUSSION 2
- strayer university / HTM 150
- 21 Dec 2017
- Price: $5
- Other / Other
HTM 150 WEEK 9 DISCUSSION 2
Week 9 Discussion 2
"Service Failure Recovery" Please respond to the following:
- Identify three methods, techniques, tools, or strategies managers can use to recover from a service failure.
- Recall an experience when you were either satisfied or dissatisfied with how an organization handled your complaint due to a service failure. Describe how you would have liked the situation resolved and how it differs from what actually happened at the time.