HTM/150 HTM150 HTM 150 WEEK 9 DISCUSSION 2

HTM 150 WEEK 9 DISCUSSION 2

Week 9 Discussion 2

"Service Failure Recovery" Please respond to the following:

  • Identify three methods, techniques, tools, or strategies managers can use to recover from a service failure.
  • Recall an experience when you were either satisfied or dissatisfied with how an organization handled your complaint due to a service failure. Describe how you would have liked the situation resolved and how it differs from what actually happened at the time.

 

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