HTM/150 HTM150 HTM 150 WEEK 10 DISCUSSION 1

HTM 150 WEEK 10 DISCUSSION 1

Week 10 Discussion 1

"Quality Standards" Please respond to the following:

  • Assess quality service standards and choose one that may have the most impact on a struggling hospitality organization. Provide an explanation for your choice.
  • Recall an experience in a hospitality setting where you encountered the very best service and a true reflection of quality customer service. Describe how you would pass this experience on to your friends and family to ensure this establishment gains more business.

 

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