Every guest experience is unique
TRUE/FALSE
1. In the hospitality industry, the people part of the delivery system is the more important component.
2. Every guest experience is unique.
3. In the hospitality industry, the service encounter is usually a manager-to-guest interaction.
4. Hospitality organizations try to estimate guest expectations accurately, then meet them.
5. The principles of guestology w ...
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30 Mar 2016