Question Details

The primary challenge to the hospitality service provider


1.	We have transitioned from a service economy to a/an
a.	industrial economy.
b.	information economy.
c.	experience economy.
d.	luxury economy.



	2.	A guestologist
a.	asks guests their opinion of the service experience.
b.	plans for the expectations of a company- targeted customers.
c.	is an experienced guest.
d.	is someone who interacts with guests during the service experience.




	3.	The primary challenge to the hospitality service provider is the
a.	uniqueness of each guest experience.
b.	actions of the employees directly interacting with customers.
c.	global nature of the industry.
d.	successful collaboration of different departments of a company.



	4.	A major tool guestologists use is/are
a.	observation.
b.	surveying.
c.	theorizing.
d.	probabilistic statistics.




	5.	The major responsibility for fulfilling the expectations created by the marketing department and by the past experiences of repeat guests lies with the
a.	marketing department of the organization.
b.	operations side of the organization.
c.	advertising department of the organization.
d.	general manager of the organization.









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