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Guest-focused organizations should trace information

Guest-focused organizations should trace information



TRUE/FALSE

	1.	Internal customers are customers who are patronizing the business.


	2.	The tangible part of a service experience is called the service package.


	3.	Guest experience = service setting + service delivery system + service product.


	4.	Services tend to be tangible as well as produced and consumed and then paid for.

	5.	Guest-focused organizations should trace information and authority from the bottom up.




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30 Mar 2016

Answers (1)

  1. Genius

    Guest-focused organizations should trace information

    Guest-focused organizations should trace information ****** ******
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