Genius

Every guest experience is unique

Every guest experience is unique



   TRUE/FALSE
1.	In the hospitality industry, the people part of the delivery system is the more important component.



	2.	Every guest experience is unique.



   3.	In the hospitality industry, the service encounter is usually a manager-to-guest interaction.


	4.	Hospitality organizations try to estimate guest expectations accurately, then meet them.



	5.	The principles of guestology work better for serving guests than they do for serving customers of other kinds.




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Other / Other
30 Mar 2016

Answers (1)

  1. Genius

    Every guest experience is unique

    Every guest experience is unique Every guest experie ****** ******
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