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Which of the following statements are true about Service Reporting 1. Service Reporting produces agreed, timely, reliable, and accurate reports for the purpose of informed decision-making and effective communication. Which of the following statements are true about Service Reporting ? Each correct answer represents a complete solution. Choose all that apply. 2. The knowledge management process maintains and updates a tool used for knowl ...

Other / Other 25 May 2016

Problem management is an important process in the service operation 1. Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? 2. You work as a Project Manager for uCertify Inc. You have been requested by the management to show graphical representation of roles and responsibilities of different project team members. Which of the following will you produce? 3. Which of t ...

Other / Other 25 May 2016

If De Beers can price-discriminate perfectly, to which customers will it sell diamonds and at what prices 1. Question: Use the demand schedule for diamonds given in the previous question. The marginal cost of producing diamonds is constant at $100. There is no fixed cost. a. If De Beers charges the monopoly price, how large is the individual consumer surplus that each buyer experiences? Calculate total consumer surplus by summing the in ...

Other / Other 25 May 2016

Which of the following is the most constructive model to define an organizational structure 1. Which of the following is the most constructive model to define an organizational structure ? 2. Who "owns" ITIL? 3. There are four commonly used terms when discussing service improvement outcomes, what are those? Each correct answer represents a complete solution. Choose all that apply. Business Management Assignment Help, Business Mana ...

Other / Other 25 May 2016

Which of the following is NOT a type of Service Desk structure 1. The Service Support component of ITIL is used to deal with the day-to-day support and maintenance processes of Problem Management, Incident Management, Configuration Management, Change Management, and Release Management plus the Service Desk function. Which of the following is NOT a type of Service Desk structure ? 2. Release Management is used to implement a group of rela ...

Other / Other 25 May 2016

What value does service design provide for the business 1. Which of the following are the objectives of service level management (SLM)? 1. To negotiate SLAs with the customers and to design services in accordance with the agreed service level targets 2. Defining, documenting, and agreeing the level of IT Services to be provided 3. Identifying possible future markets that the service Provider could operate in 4. Monitoring, measuring ...

Other / Other 25 May 2016

Which of the following are the objectives of Release Management 1. Release Management is used to implement a group of related and compatible Configuration Items into a batch, known as a release. Which of the following are the objectives of Release Management ? Each correct answer represents a complete solution. Choose all that apply. 2. Change Management is used to ensure that standardized methods and procedures are used for efficient h ...

Other / Other 25 May 2016

Which of these statements best reflects the key objectives of service operation 1. The service operation lifecycle stage has a number of key objectives. Which of these statements best reflects the key objectives of service operation ? 2. Information Security Management has the objective to manage information security effectively within all service providers. Which of the following perspectives are considered by Information Security Manag ...

Other / Other 25 May 2016

Which one of these statements best reflects the purpose of knowledge management 1. Which one of these statements best reflects the purpose of knowledge management ? 2. What will be the status of the problem if its root cause has been successfully diagnosed? 3. The objective of Capacity Management is to ensure that the service provider has, at all times, sufficient capacity so that the current and the future needs of the customer's busin ...

Other / Other 25 May 2016

Which one of these statements about the service portfolio is correct 1. Which one of these statements about the service portfolio is correct ? 2. Which of the following is not a category of supplier described in ITIL? 3. Which of the following is used to provide accurate and cost effective stewardship of IT assets and resources that are used in delivering IT Services? Business Management Assignment Help, Business Management Homew ...

Other / Other 25 May 2016