Question Details

What value does service design provide for the business 



1. Which of the following are the objectives of service level management (SLM)?

1.	To negotiate SLAs with the customers and to design services in accordance with the agreed service level targets
2.	Defining, documenting, and agreeing the level of IT Services to be provided
3.	Identifying possible future markets that the service Provider could operate in
4.	Monitoring, measuring, and reporting the actual level of services provided
5.	Monitoring and improving customer satisfaction
2.Service Level Management focuses on the service management depending on the tangible records of services, service level targets, and the characteristics of the workload. Which of the following are the activities of Service Level Management?
3.What value does service design provide for the business ?



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