Recent Question

Which of the following is NOT a sub-process of Service Portfolio Management 1. Which part of Deming Cycle holds the core activity named "Undertaking a gap analysis" that is used to improve services and service management processes? 2. Which of the following is NOT a sub-process of Service Portfolio Management ? 3. Which of the following statements are true about the capacity plan? Each correct answer represents a complete solution. Choo ...

Other / Other 25 May 2016

Which of the following is a customer who works for the same business as the IT Service Provider 1. Which of the following is a customer who works for the same business as the IT Service Provider ? 2. The Service Level Management process manages the services depending on the tangible records of services, service level targets, and the characteristics of the workload. Which of the following are the responsibilities of the Service Level Man ...

Other / Other 25 May 2016

what will the movie theater’s profit be 1. Question: The movie theater in Collegetown serves two kinds of customers: students and pro-fessors. There are 900 students and 100 professors in Collegetown. Each student’s willingness to pay for a movie ticket is $5. Each professor’s willingness to pay for a movie ticket is $10. Each will buy at most one ticket. The movie theater’s marginal cost per ticket is constant ...

Other / Other 25 May 2016

Which of these statements best reflects the key objectives of service operation 1. Which of the following information are included in the Configuration Management Database? Each correct answer represents a complete solution. Choose all that apply. 2. Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. Configuration Management is used for which of the following? ...

Other / Other 25 May 2016

Which are the key concepts for consideration in the delivery of successful services 1.Which of these statements are correct? 1. The definitive media library may partially be a physical store. 2. The definitive media library may partially be an electronic store. 3. The definitive media library may contain documentation relating to software licenses. 2.Which are the key concepts for consideration in the delivery of successful service ...

Other / Other 25 May 2016

Which of the following statements best describes the role of Service Desk 1. Which of the following processes is used to list "Understanding Pattern of Business Activity" (PBA) as a major role? 2. Which of the following secondary budgets is used to provide detailed information about the following services: quantities, delivery items, person hours, and materials required? 3. Which of the following statements best describes the role of Se ...

Other / Other 25 May 2016

Which volume provides guidance on clarification and prioritization of service-provider investments in services 1. Which one of the following statements is correct? 2. Which word will complete the following statement to provide the best description of how service operation supports the business? Service operation is the stage of the service lifecycle where the business sees the ___________ delivered by services. 3. Which volume provides ...

Other / Other 25 May 2016

An availability plan should consider the requirements for what period 1. Which of the following roles is used to ensure that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the Service Level Agreement (SLA)? 2. You work as a Project Manager for uCertify Inc. You have a project named NHH for your company and you have completed the risk analysis processes for the risk events. You an ...

Other / Other 25 May 2016

Which of the following are the activities of IT Service Continuity Management 1. Which of the following is concerned with fairness and transparency? 2. Which of the following roles in Service Operation is responsible for the effective implementation of the process and carries out the respective reporting method? 3. Which of the following are the activities of IT Service Continuity Management ? Each correct answer represents a complete s ...

Other / Other 25 May 2016

Which of the following are the Release categories 1. The Release categories consist of the new or changed software and/or hardware required to implement approved changes. Which of the following are the Release categories ? Each correct answer represents a part of the solution. Choose three. 2. Supplier Management is used to ensure that all contracts with suppliers support the needs of business, and that all suppliers meet their contractua ...

Other / Other 25 May 2016