Question Details

Which of these statements best reflects the key objectives of service operation 


1.	Which of the following information are included in the Configuration Management Database?
Each correct answer represents a complete solution. Choose all that apply.
2.	Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. Configuration Management is used for which of the following?

1.	To account for all IT assets
2.	To provide precise information support to other ITIL disciplines
3.	To provide a solid base only for Incident and Problem Management
4.	To verify configuration records and correct any exceptions
3.	The service operation lifecycle stage has a number of key objectives. Which of these statements best reflects the key objectives of service operation ?




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