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The quality of the guest-service experience 1. The quality of the guest-service experience is defined as a. the difference between what the guest expected and what the guest actually got. b. whatever the quality control department says is quality. c. an objectively determined value that can be calculated by formula. d. the counterpart to the cost. 2. The value of a guest experience is equal to the a. quality of the guest exper ...

Other / Other 30 Mar 2016

The service delivery system frequently has a human part TRUE/FALSE 1. Service quality is most reliably defined by managers, auditors, and rating organizations. 2. The service delivery system frequently has a human part and an inanimate, physical part. 3. The organizational employees and units that serve each other and depend on each other can be accurately considered as internal customers. 4. Basic business principles ...

Other / Other 30 Mar 2016

An excellent way to provide a wow experience for guests TRUE/FALSE 1. Most hospitality organizations can maintain sufficient inventory of the service products they sell. 2. The value of the guest experience equals the quality of the experience divided by the financial costs of the experience. 3. Providing a high-quality experience often costs the organization less than providing a low-quality experience. 4. When gu ...

Other / Other 30 Mar 2016

The service delivery system is customarily made up of 1. In the hospitality field, quality and value can be defined only by the a. organization. b. economy. c. culture. d. guest. 2. The service experience consists of a. the service product. b. the service setting. c. the service-delivery system. d. all of the above. 3. The service delivery system is customarily made up of a. human components. b. physical producti ...

Other / Other 30 Mar 2016

The guest experience usually has only one moment of truth TRUE/FALSE 1. The organizational goal of a hospitality organization is to over-promise and over-deliver. 2. The quality of the entire guest experience is the difference between the quality that the guest expects and the quality that the guest gets. 3. Quality as perceived by the guest will be affected by changes in either guest expectations or organizational performan ...

Other / Other 30 Mar 2016

Who defines the quality and value of the hospitality 1. The term servicescape refers to a. a Carnival Cruise Lines vacation package. b. the service setting or environment. c. a way to get out of a service experience. d. the service product. 2. Who defines the quality and value of the hospitality experience? a. J_D Powers b. Consumer Reports c. organizational managers, when they design the experience in the first place d. ...

Other / Other 30 Mar 2016

What is the cost estimation equation according to the report The new cost analyst in your accounting department has just received a computer-generated report that contains the results of a simple regression program for cost estimation. The summary results of the report appear as follows: Variable Coefficient Standard Error t-Value Constant $74.79 $16.82 4.45 Independent variable $1,081.76 $215.67 5.02 r2 = 0.75 Required: a. ...

Other / Other 30 Mar 2016

Discuss the potential use of nonlinear curves Discuss the potential use of nonlinear curves in cost functions and cost analysis. Give some examples. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help ...

Other / Other 30 Mar 2016

Explain the difference between the cumulative average-time learning model and the incremental unit-time learning model Explain the difference between the cumulative average-time learning model and the incremental unit-time learning model. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help ...

Other / Other 30 Mar 2016

When two or more independent variables are highly correlated 1) In multiple regression, when two or more independent variables are highly correlated with one another, the situation is known as ________. A) heteroscedasticity B) homoscedasticity C) multicollinearity D) autocorrelation 2) Which of the following is the mathematical expression to calculate the coefficient of determination? A) Coefficient of determination = 1 - (U ...

Other / Other 30 Mar 2016