Question Details

The service delivery system frequently has a human part



TRUE/FALSE
1.	Service quality is most reliably defined by managers, auditors, and rating organizations.

	

	2.	The service delivery system frequently has a human part and an inanimate, physical part.


	3.	The organizational employees and units that serve each other and depend on each other can be accurately considered as internal customers.


	4.	Basic business principles are the same, whether the organization is making products or serving customers.



	5.	Guests usually accept the organization- definition of its service product.	




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