Question Details

An excellent way to provide a wow experience for guests


TRUE/FALSE

1.	Most hospitality organizations can maintain sufficient inventory of the service products they sell.



	2.	The value of the guest experience equals the quality of the experience divided by the financial costs of the experience.



	3.	Providing a high-quality experience often costs the organization less than providing a low-quality experience.



	4.	When guests are wrong, find a way to let them be wrong with dignity.



	5.	An excellent way to provide a wow experience for guests is to give them more than they say they want.




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