bus 445 week 1

Ashford 2: - Week 1 - Discussion 1 – Defining Quality How might the definition of quality apply to an organization you know? Provide examples of consumers, external customers and internal customers, and ways in which their expectations can be met or exceeded. Do you feel the organization is applying the principles of quality? Why or why not? Respond to at least two of your classmates’ postings. References Evans, J., & Lindsa

4 Other / Other Other / bus 445 week 1 26 Dec 2014

1. Question : The high volume of customer interactions increases the probability of error in service transactions. Points Received: 1 of 1 Comments: Question 2. Question : The _____ definition of quality is of little practical value to managers as it does not provide a means by which quality can be measured or assessed as a basis for decision making. Points Received: 1 of 1 Comments: Questio

5 Other / Other Other / bus 445 week 1 11 May 2015

Demings 14 points and apply to an academic environment. Discuss how learning and classroom performance can be improved by applying Deming’s philosophy. Respond to at least two of your classmates’ postings. References Evans, J., & Lindsay, W. (2011). Managing for quality and performance excellence (8th ed.). Mason, OH: South-Western Cengage. ISBN: 9780324783209

4 Other / Other Other / bus 445 week 1 09 May 2015

How might the definition of quality apply to an organization you know? Provide examples of consumers, external customers and internal customers, and ways in which their expectations can be met or exceeded. Do you feel the organization is applying the principles of quality? Why or why not? Respond to at least two of your classmates’ postings. References Evans, J., & Lindsay, W. (2011). Managing for quality and performance excellence (8th

4 Other / Other Other / bus 445 week 1 09 May 2015