Homework Solutions

Union operations in the public sectorAccording to John Dunlop, which of the following is required for an industrial relations system to be successful? · ANS: The system should consist of participants that have a common ideology. According to John Dunlop, a successful industrial relations system consists of four elements: (1) an environmental context; (2) participants; (3) a "web of rules"; and (4) ideology. For the industrial rela...

Selection interview in which seeral members of the organizationAchievment Tests · Tests that measure a person's existing knowledge skills.(Ex. Examinations to see if applicants are qualified to perform certain jobs.) Aptitude Tests · Tests that asess how well a person can learn or acquire skills and abilities.(Ex. General Aptitude Test Battery) Assessment Center · A wide variety of specific selection met...

Creating a learning environmentContinuous learning · Which of the following requires employees to understand the entire work system and expects them to acquire new skills to be applied on the job? Creating a learning environment · Which of the following stages in the training design process involves identifying training outcomes as well as administering and coordinating programs? Improving customer service ...

Professionalism and work ethicoral communication skill · -articulates thoughts and ideas clearly and effectively in written and oral forms to internal and external organizational members written communication skills · express ideas to others teamwork and collab · -build collaborative relationships with coworkers and customers representing diverse cultures, races, ages, religions, lifestyles -will help...

video remote interpretingTelegraph · 1838-1970, enterprise communication TTY · personal, from home invented in 1960s TTY relay- allow Deaf to communicate with hearing captioned telephone · requires speaking, typed out responses closed captioning · optional captioning open captioning · always on screen TeleBraille · 1984, TTY with braille output DeafBlin...

Standards according to the network card the userWhat are the OSI Layers from top to bottom?· Application, Presentation, Session, Transport, Network, Data link and PhysicalWhat are the TCP/IP Layers?· Application, Transport, Internet and Network AccessWhat happens at the application layer? (OSI)· The software interacts with the network and the OSWhat happens at the Presentation layer?Translation: Networks can connect very different type...

Common network user applicationsWhat is a network? · A network is a collection of devices and end systems. What four major categories make up the physical components of a network? · Endpoints: These devices receive data and are endpoints of the network. Examples include PCs, servers, laptops, tablets, and so on. Interconnections: The components that provide a means for data to travel across the network. This includes ...

stored on a storage medium or processed by a PC.Some ____ must be added in pairs for optimal performance. · memory modules The bus width and bus speed together determine the bus's ____ or bandwidth; that is, the amount of data that can be transferred via the bus in a given period of time. · throughput ____ are small components typically made out of aluminum with fins that help to dissipate heat. · Heat s...

interprets and carries out the basic instructions that operate a computer*System Unit · is a case that contains electronic components of the computer used to process data. *Motherboard · is the main circuit board of the system unit *Chip · a computer ____ is a small piece of semi-conducting material, usually silicon, on which integrated circuits are etched. *Processor · interprets and carri...

Social security numbers or other information neededA _______ can be defined as a programmable, electronic device that accepts data, performs operations on that data, presents the results, and can store the data or results as needed.· Compu terCommon ________ devices include scanners, digital cameras, styluses, touch pads, and joysticks.· input_______, or end users, are the people who use a computer to obtain information.· computer users__...

Systems that allow individuals to pay for productsVirus · One of the most common security threats to you PC Programmers · Computer Professionals who write the programs that computers use Artificial Intelligence · People say that fifth-generation computers will be based on this Touch input · Both an input and an output HTML; markup · _______________ is a ____________________...

Information Processing CycleComputer · an electronic device, operating under the control of instructions stored in its own memory unit, that can accept data (input), manipulate the data according to specified rules (process), produce information (output) from the processing, and store the results for future use. The term is used to describe a collection of devices that function together as a system. Information Processing Cy...

Research on the effects of two-tier wage plans foundJobstructures · consists of the relative pay for different jobs within the organization pay level · average amount the organization pays for a particular job pay structure · the pay policy resulting from job structure and pay-level decisions Comparable worth · uses job evaluation to establish worth of an organization's jobs in terms of suc...

Strategic human resource management (SHRM)Strategic human resource management (SHRM) · A pattern of planned human resource deployments and activities intended to enable an organization to achieve its goals. strategy implementation · The process of devising structures and allocating resources to enact the strategy a company has chosen. Goals · what an organization hopes to achieve in the medium-to long-...

Major governing bodies established by the ConstitutionThe three major governing bodies established by the Constitution · Legislative Branch 2) Executive Branch 3) Judicial Branch Legislative Branch · Consists of the House of Representatives and the Senate. They develop laws that govern many HRM activities. Executive Branch · Consists of the president of the United States and the many regulatory agencies...

Nonexempt employees are covered by FLSAAn organization's job structure consists of: · the relative pay for different jobs within the organization. An organization's job structure and pay levels: · are policies of the organization. Which of the following would act as a market force during the development of a pay structure? · Obtaining human resources in labor markets Identify the legal requireme...

Money comes out of the branch to fix vehicleFraud· When a renter uses false information to rentPrimary Liability· (NC) You have to have insurance to cover everything straight away. Primary over their own coverage.Secondary Liability· (SC) Everything is taken care of later. Our coverage is secondary to their own coverageUnlimited Liability· Fraud, Negligent maintenance, negligent entrustmentNegligent maintenance· putting a customer in a ...

Deductibles or insurance claims requiredWhat does ESQI stand for?· Enterprise Service Quality IndexWhat is the Region ESQI goal?· 86%What is our Regional ESQI Plan? (6 absolutes)· Greet every customer with a smile. 2. Positive Attitude 3. Open 100% open to close 4. CARP & Confirm 5. Drop call/ Call backs/ LD's 6. 3 critical questions3 critical questions· How was customer service? 2. Anything we could have done better for you? ...

Benefit of growing your fleet numberWhy do we measure our income statement on a per car basis?· To even the playing fieldWhat is the benefit of growing your fleet number?· To help spread cost, fleet grows, and overhead shrinksWhat is the definition of a direct cost?· Cost associated directly with owning our vehcilesDirect costsa· Depreciation - goal is 1.7% 2. interest 3. reserves 4. taxes 5. maintenance 6. fuelWhich is most expe...

Maintaining a market niche for products and servicesStrategic human resource management (SHRM) · A pattern of planned human resource deployments and activities intended to enable an organization to achieve its goals. Strategy Formulation · The process deciding on a strategic direction by defining a company's mission and goals, its external opportunities and threats, and its internal strengths and weaknesses stra...