HTM 150 Week 1 Discussion 1

HTM 150 Week 1 Discussion 1
"Definition of Service"  Please respond to the following:
•	State your personal definition of service, and give an example of a time when you received quality service and an example of when you did not receive quality service. Determine what they could have done to correct the quality of service.
•	Hospitality professionals often state that exceeding guest expectations is a significant part of their organization- mission. Identify three ways to determine guest expectations and how the manager would know when those expectations have been exceeded.


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