HTM150/ HTM 150 Week 5 Midterm A+++

Strayer HTM 150 Question 1
5 out of 5 points
In the hospitality field, quality and value can be defined only by the

Question 2
5 out of 5 points
The challenge of hospitality is best explained as

Question 3
5 out of 5 points
The service product is
Selected Answer:	

Question 4
5 out of 5 points
Guestology can be best defined as

Question 5
5 out of 5 points
The major responsibility for fulfilling the expectations created by the marketing department and by the past experiences of repeat guests lies with the

Question 6
5 out of 5 points
Which one of the following is NOT a key area in which action plans should be set?

Question 7
5 out of 5 points
A good example of a quantitative planning tool is

Question 8
5 out of 5 points
Qualitative forecasting techniques include all EXCEPT

Question 9
5 out of 5 points
In terms of the chapter- strategic planning model, the internal audit seeks to identify

Question 10
5 out of 5 points
Generation Y consists of those born from

Question 11
5 out of 5 points
According to the environmental model in the chapter, guests respond to environmental cues in one of two ways:

Question 12
5 out of 5 points
According to Carl Sewell, signs serve all the following purposes EXCEPT

Question 13
5 out of 5 points
A guest arriving in a/an ________ mood will be most influenced by environmental cues.

Question 14
5 out of 5 points
People associate “clean and orderly” with
.
Question 15
5 out of 5 points
An organization that attempts to increase the revenue-producing space within which it provides guest experiences at the expense of essential but non-revenue-producing space will most likely

Question 16
5 out of 5 points
Through what they do, say, and write, culture-driven organizations seek to define all of the following EXCEPT

Question 17
A strong culture allows employees to
Selected Answer:	

Question 18
5 out of 5 points
Mores are

Question 19
5 out of 5 points
Guests who ____________ become potent assistants to the managers in monitoring, reinforcing, and shaping employee behavior.

Question 20
5 out of 5 points
Symbols are

Question 21
5 out of 5 points
Types of psychological tests that can be used during the selection process are
Selected Answer:	

Question 22
5 out of 5 points
The primary purpose of all the various selection devices is to

Question 23
5 out of 5 points
Hospitality employees are different from manufacturing employees; in addition to task skills, they must have

Question 24
5 out of 5 points
KSAs are

Question 25
5 out of 5 points
Which of these would NOT be a typical question asked during a structured interview?

Question 26
5 out of 5 points
A fairly inexpensive way to get training for one or two key people is to

Question 27

Employee development is typically focused on

Question 28
5 out of 5 points
Training people in “the big picture” accomplishes which goal?

Question 29
5 out of 5 points
Training provided for organizational members by persons or groups within the organizational itself is called

Question 30
5 out of 5 points
Which of the following is NOT a key principle that should be followed when developing an effective training strategy?

Question 31
5 out of 5 points
The beliefs by employees that their knowledge, skills, and abilities are sufficient to perform at the desired level is called

Question 32
5 out of 5 points
The four levels of needs people seek to fulfill when joining organizations are

Question 33
5 out of 5 points
The goal-setting process MBO stands for

Question 34
5 out of 5 points
The fit between what the leader says and what the leader does is called

Question 35
5 out of 5 points
Which of the following is NOT a reason for employee compliance with managerial directions?