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Which of the following processes are covered by Service Strategy 1. Which of the following processes are covered by Service Strategy ? Each correct answer represents a complete solution. Choose all that apply. 2. The objective of Service Level Management is to define, agree, record, and manage levels of service. Which of the following are the benefits of Service Level Management?Each correct answer represents a complete solution. Choose ...

Other / Other 25 May 2016

Which of the following is true about change management 1. Which of the following key processes of Capacity Management optimizes the use of resource via monitoring and data collection/storage? 2. Which of the following is true about change management ? 3. What are the names by which the Service Desk function is known? Each correct answer represents a complete solution. Choose all that apply. Business Management Assignment Help, B ...

Other / Other 25 May 2016

Which of the following is a benefit of using ITIL 1. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. Which of the following roles or functions is responsible for monitoring activities and events in the IT Infrastructure? 2. Which of the following is a benefit of using ITIL ? 3. Which of the following processes is ...

Other / Other 25 May 2016

A service catalog contains which of the following 1. A service catalog contains which of the following ? 2. Which of the following processes contains the Business, Service, and Resource sub-processes? 3. Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). What are the responsibilities of Service Level Management? Each correc ...

Other / Other 25 May 2016

Which of the following processes are involved under the COBIT framework 1. Which of the following processes are involved under the COBIT framework ? Each correct answer represents a complete solution. Choose all that apply. 2. Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). What are the responsibilities of Service Level M ...

Other / Other 25 May 2016

Which of these are valid service provider types according to ITIL 1.Which of these are valid service provider types according to ITIL ? 2.Which of the following sub-processes of Service Portfolio Management is used to define the overall goals that the service provider should pursue in its development? 3."A role that is accountable for the delivery of a specific IT service." This is a definition for which of the following? Busine ...

Other / Other 25 May 2016

What is the key output handed over to Service Transition within Service Design 1. Which of the following processes are involved under the COBIT framework? Each correct answer represents a complete solution. Choose all that apply. 2. What is the key output handed over to Service Transition within Service Design ? 3. Which of the following defines the term "Detail Level" in the context of Configuration Management Database (CMDB)? ...

Other / Other 25 May 2016

Which of these statements best reflects the key objectives of service operation 1. The Configuration Management Database (CMDB) includes a set of one or more related databases and information sources that provide information about a logical model of the IT infrastructure. Which of the following is the feature of the Configuration Management Database? 2. The service operation lifecycle stage has a number of key objectives. Which of these ...

Other / Other 25 May 2016

Financial management is a process in which stage of the service lifecycle 1. Which of the following is the most constructive model to define an organizational structure? 2. Financial management is a process in which stage of the service lifecycle ? 3. An important focus for the service lifecycle is the capture and management of knowledge relating to IT service provision. How does the process of knowledge management work in the service l ...

Other / Other 25 May 2016

Which of the following are the features of Service Level Agreement (SLA) 1. Which one of these statements represents the main objective of the incident management process? 2. The Service Level manager requires an agreement that describes the responsibilities of each internal support group towards the other support groups, including the process and time-frame for delivery of their services. Which of the following can be used to meet his r ...

Other / Other 25 May 2016