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Which of the following statements is true about Release Management 1. The Service Support component of ITIL is used to deal with the day-to-day support and maintenance processes of Problem Management, Incident Management, Configuration Management, Change Management, and Release Management plus the Service Desk function. Which of the following is NOT a type of Service Desk structure? 2. Release Management is used to implement a group of r ...

Other / Other 28 Apr 2016

Which of the following are the features of Service Level Agreement 1. Which of the following are the features of Service Level Agreement (SLA)? Each correct answer represents a complete solution. Choose all that apply. 2. Which of the following is true about change management? What are the names by which the Service Desk function is known? 3. Each correct answer represents a complete solution. Choose all that apply. Busin ...

Other / Other 28 Apr 2016

Which Availability Management activities are considered to be proactive An availability plan should consider the requirements for what period? Software is scanned for viruses before it goes into the Definite Software Library (DSL). Which of the following ITIL processes is accountable for ensuring that only virus-free software is place into the DSL? You work as a Project Manager for uCertify Inc. You are working on a high-profile proje ...

Other / Other 28 Apr 2016

Match the Availability Measurements with their correct 1. Match the Availability Measurements with their correct definition: MEASUREMENTS: 2. MTTR 3. MTBF 4. MTBSI 5. MTTF Which of the following processes are involved under the COBIT framework ? Each correct answer represents a complete solution. Choose all that apply. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, ...

Other / Other 28 Apr 2016

What are the responsibilities of Service Level Management 1. Which of the following processes contains the Business, Service, and Resource sub-processes? 2. Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). What are the responsibilities of Service Level Management? Each correct answer represents a part of the solution. Choo ...

Other / Other 28 Apr 2016

Assume you have a one-year investment horizon Question 1: Consider a newly issued bond that pays its coupon once annually, and whose coupon rate is 5%; the maturity is 20 years, and yield to maturity is 8%. (a) Assuming there are no taxes, find the holding period return for a one-year investment period if the bond is selling at a yield to maturity of 7% by the end of the year. (b) (NOT EXAM MATERIAL) If you sell the bond after one ye ...

Other / Other 28 Apr 2016

The primary operating goal of a publicly-owned firm interested in serving its stockholders 1. COMPETENCY: Capital Structure Which of the following statements is CORRECT? 2. COMPETENCY: Valuation The primary operating goal of a publicly-owned firm interested in serving its stockholders should be to a. Maximize its expected total corporate income. 3. COMPETENCY: Interest Rate Determination If the Treasury yield curve is downward slopi ...

Other / Other 28 Apr 2016

Which one of these statements best reflects the purpose of knowledge management 1. The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes. Which of the following are Change Management terminologies? Each correct answer represents a part of the solution. Choose three. 2. Which one of these statements best reflects the purpose of knowledge management ? 3. Which of ...

Other / Other 28 Apr 2016

The managerial perspective is important with respect to assessing 1. Businesses plan for and interact differently with their larger clients than with their smaller ones. They assign more client service personnel and extend more relationship management efforts because these customers tend to be a. more profitable. c. less profitable. b. cheaper. d. higher quality. 2. A recent study found that expanding an understanding of all ...

Other / Other 28 Apr 2016

How do marketers segment a market 1. How do marketers segment a market ? 2. Why do many segmentation schemes fail? Explain. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help ...

Other / Other 28 Apr 2016