BSA 413 IT Service Management

BSA 413 ENTIRE COURSE | University of PhoenixBSA 413 ENTIRE COURSEWEEK 1BSA 413 Week 1 Individual AssignmentUnderstanding Elements of Service StrategyInstructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity.Select a medium- or large-sized business in a specific field with an in-house IT department.Answer the following questions for that

55 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 1 Individual Assignment Understanding Elements of Service Strategy | University Of PhoenixBSA 413 Week 1 Individual AssignmentUnderstanding Elements of Service StrategyInstructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity.Select a medium- or large-sized business in a specific field with an in-house IT department.Answer th

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 1 Individual Assignment Analyze a Case Study | University Of PhoenixBSA 413 Week 1 Individual AssignmentAnalyze a Case StudyInstructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity. Select a case study on a medium- or large-sized business or organization that has applied service management. Write a 2- to 3-paragraph analysis

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 2 Individual Assignment Create a Service Catalog | University Of PhoenixBSA 413 Week 2 Individual AssignmentCreate a Service CatalogInstructions: Select a medium- or large-sized business or organization of your choice. This should be different than the organization you are using for your team project. Develop a service catalog for the organization covering at least 5 services the organization would use and offer. Use any appropriate

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 2 Learning Team Assignment Service Strategy and Service Design Stage | University of PhoenixBSA 413 Week 2 Learning Team AssignmentService Strategy and Service Design StageInstructions: Develop a draft section of the material for the Service Strategy and Service Design portion of the final paper.Provide sufficient information to fully cover the required information. You will revise this based on feedback from the instructor, but it s

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 3 Individual Assignment Change and Release Management Roles | University of PhoenixBSA 413 Week 3 Individual AssignmentChange and Release Management RolesInstructions: Locate a case study on a service transition in the University Library or on the Internet.Develop a transition plan that matches the elements in the case study. Include an appendix on how you would improve the case study if it were repeated.Note. You may use sample tran

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 3 Learning Team Assignment Service Transition | University Of PhoenixBSA 413 Week 3 Learning Team AssignmentService TransitionInstructions: Develop a draft section of the material for the Service Transition portion of the final paper.Include sufficient information to fully cover the required information. You will revise this based on feedback from the instructor, but it should be comprehensive and well-formatted when submitted.Format

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 4 Individual Assignment Conflicting Goals Management | University of PhoenixBSA 413 Week 4Individual AssignmentConflicting Goals ManagementInstructions: Create a Service Operation document that could be used by an organization of your choice.Note. You may research versions published in the University Library and Internet, but the document you make must be your own. Include a justification at the end for the elements you put in your d

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 4 Learning Team Assignment Service Operation | University Of PhoenixBSA 413 Week 4Learning Team AssignmentService OperationInstructions: Develop a draft section of the material for the Service Operation portion of the final paper. Provide sufficient information to fully cover the required information. You will revise this based on feedback from the instructor, but it should be comprehensive and well-formatted when submitted. Format y

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019

BSA 413 Week 5 Learning Team Assignment Continual Service Improvement | University of PhoenixBSA 413 Week 5 Learning Team AssignmentContinual Service ImprovementInstructions: Develop a 3,000- to 3,500-word report for the CIO of the company your team has chosen. This report should cover the material from the previous weeks, providing a comprehensive look at how the organization you have selected can apply ITIL®.Include a final section with materia

20 Other / Other University of Phoenix / BSA 413 06 Mar 2019