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How does the Internet affect the way you purchase your testhooks? a The Internet increases your switching costs b. The Internet gives you fewer choices c. The Intermct decreases your hargaining power d. The Intermet increases your bargaining power e. The Intermet provides you with less information 1S. A business process can best be defined as being a performed to add of business activities that are in creating a business ing a businessof a. automation, parts, product b. sequence or collection, value, product or service C. small number, data, service improvement d. goal, parts, knowledge e, sequential series, options, product improvement 16. When Amazon welcomes you by name back to its Web site on your second visit,it is employing which strategy for competitive advantage? a. cost leadership b. differentiation c. customer-orientation d. operational effectiveness e, innovation 17. For many organizations, business process reengineering a. Has a major impact on the corporate culture and company operations Is not disruptive to implement. c. Is never required, they always operate the same. d. Is easy to implement. e. Has little impact on the organization's facilities 18. Which of the following processes involves the warchouse, sales, and accounting functional a. Fulfillment b. Procurement c. Order entry d. Accounts receivable e. Payroll 19. When you make a deposit to your savings account at your bank, it is called a(n) a·random event b. transaction e. calculation d. business process e. function 20. Which of the following is not an example of a transaction? a. Printing a report b. A service sold c. A payroll check generated d. A person hired e.