MGT 420 Week 1 Discussion

MGT 420 Week 1 Discussion | University of Phoenix | Assignment Help 

Discussion Topic

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Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students. 

Due Thursday 

Respond to the following in a minimum of 175 words: 

While there are multiple discussion topics the participation rules remain the same. Your response post can be on any one of them and your reply posts can be in response to classmate’s discussions of any of them. 

Discussion Topic #1 - Is there a difference between service quality and product quality? If so, what are the implications of these differences for a manager of a service business, such as a restaurant or a retail store? 

Discussion Topic #2 - The Relationship Between Price and Quality

There are literally dozens of new ideas and theories introduced by the great quality gurus, Deming, Juran, Crosby, and Ishikawa. Far too many to discuss in Week 1 although we will eventually get to the majority of them over the next 4 weeks. However, as a starting point I think it would be both interesting and instructive to open with one of Deming’s most revolutionary ideas, identified in his fourth point.

Deming’s 4th point says, “End the Practice of Awarding Business on Price Tag Alone."

That flies in the face of the ‘conventional wisdom’ that enjoins us to have many suppliers for every item that we buy to force competition among them.

I would like us to discuss two questions embedded in that simple phrase:

1.      Is there a difference between the ‘price that we pay’ for anything, and the cost of using or consuming it?

2.      If we treat suppliers as partners rather than as the enemy bent on delivering shoddy merchandise at the highest possible price, does that have an effect on the quality of what they sell to us?

Due Monday 

Reply to at least 2 of your classmates. Be constructive and professional in your responses.

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