MGMT 3306 Week 1 Quiz | Assignment Help | University of Houston-Victoria
- University of Houston-Victoria / MGMT 3306
- 30 Mar 2021
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- Management Assignment Help / Operation Management Assignment Help
MGMT 3306 Week 1 Quiz | Assignment Help | University of Houston-Victoria
Assignment 1 Quiz
• Question 1
Which of the following is
not an advantage of outsourcing?
o
cost savings
o
gaining outside expertise
o
improving operations and service
o
outsourcing core competencies
o
accessing outside technology
Question 2
Which of the following
did the authors NOT suggest as a reason for globalizing operations?
o
reduce costs
o
improve the supply chain
o
pursue stockholder approval ratings
o
understand markets
o
attract and retain global talent
Question 3
Which of the following
statements best characterizes delivery reliability?
o
a company that always delivers on the
same day of the week
o
a company that always delivers at the
promised time
o
a company that delivers more frequently
than its competitors
o
a company that delivers faster than its
competitors
o
a company that has a computerized
delivery scheduling system
Question 4
All of the following
decisions fall within the scope of operations management EXCEPT for:
o
creating the company income statement.
o
design of goods and services.
o
location strategy.
o
managing quality.
o
human resources and job design.
Question 5
The largest contributor
to productivity increases is ________, estimated to be responsible for ________
of the annual increase.
o
management; over one-half
o
Mr. Deming; one-half
o
marketing and sales; two-thirds
o
capital; 90%
o
technology; over one-half
Question 6
An operations manager
is performing a factor-rating analysis to help her choose an outsourcing
provider. She is focusing on three factors: A, B, and C, with weights of .50,
.20, and .30, respectively. She has scored one potential outsourcer, Ling
Services, on each of the factors using a scale of 10-50. Ling Services received
a score of 30 for factor A, 46 for factor B, and 22 for factor C. What is the
factor-rating score for Ling Services?
o
98.0
o
32.7
o
21.8
o
29.2
o
30.8
Question 7
Standardization is an
appropriate strategy in which stage of the product life cycle?
o
introduction
o
growth
o
maturity
o
decline
o
retirement
Question 8
What are the five
elements in the management process?
o
plan, direct, update, lead, and
supervise
o
accounting, finance, marketing,
operations, and management
o
organize, plan, control, staff, and
manage
o
plan, organize, staff, lead, and control
o
plan, lead, organize, manage, and
control
Question 9
Which of the following
is NOT a typical service attribute?
o
intangible product
o
easy to store
o
customer interaction is high
o
simultaneous production and consumption
o
difficult to resell
Question 10
A strategy is a(n):
o
set of opportunities in the marketplace.
o
broad statement of purpose.
o
simulation used to test various product
line options.
o
plan for cost reduction.
o
action plan to achieve the mission.
Question 11
A cleaning company uses
$10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it
cleans. After some quality complaints, the company has decided to increase its
use of chemicals by 50%. By what percentage has multifactor productivity fallen?
o
0%
o
8.3%
o
25%
o
50%
o
16.7%
Question 12
Operations management
is applicable:
o
mostly to the service sector.
o
to services exclusively.
o
mostly to the manufacturing sector.
o
to all firms, whether manufacturing or
service.
o
to the manufacturing sector exclusively.
Question 13
Which of the following
statements about organizational missions is FALSE?
o
They reflect a company's purpose.
o
They indicate what a company intends to
contribute to society.
o
They are formulated after strategies are
known.
o
They define a company's reason for
existence.
o
They provide guidance for functional
area missions.
Question 14
Which of the following
are the primary functions of all organizations?
o
production/operations, marketing, and
human resources
o
marketing, human resources, and
finance/accounting
o
sales, quality control, and
production/operations
o
marketing, production/operations, and
finance/accounting
o
research and development,
finance/accounting, and purchasing
Question 15
An SWOT analysis
determines:
o
internal strengths and weaknesses and
internal opportunities and threats.
o
internal strengths and weaknesses and
external opportunities and threats.
o
external strengths and weaknesses and
internal opportunities and threats.
o
external strengths and weaknesses and
external opportunities and threats.
o
internal strengths and opportunities and
external weaknesses and threats.
Question 16
The service sector has
lower productivity improvements than the manufacturing sector because:
o
the service sector uses less skilled
labor than manufacturing.
o
the quality of output is lower in
services than manufacturing.
o
services usually are labor-intensive.
o
service sector productivity is hard to
measure.
o
the service sector is often easy to
mechanize and automate.
Question 17
Which of the following
tasks within an airline company are related to operations?
o
crew scheduling
o
international monetary exchange
o
sales
o
advertising
o
accounts payable
Question 18
Experience
differentiation:
o
isolates the consumer from the delivery
of a service.
o
is an extension of product
differentiation in the service sector.
o
uses only the consumer's senses of
vision and sound.
o
keeps consumers from becoming active
participants in the service.
o
attempts to make the service experience
different for every single customer.
Question 19
Gibson Valves produces
cast bronze valves on an assembly line, currently producing 1600 valves each
8-hour shift. If the productivity is increased by 10%, it would then be:
o
180 valves/hr.
o
200 valves/hr.
o
220 valves/hr.
o
880 valves/hr.
o
1760 valves/hr.
Question 20
A firm can effectively
use its operations function to yield competitive advantage through all of the
following EXCEPT:
o
customization of the product.
o
setting equipment utilization goals
below the industry average.
o
speed of delivery.
o
constant innovation of new products.
o
maintaining a variety of product
options.
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