Question Details

Now that we have a better understanding of conflict, we better understand the role we must play in resolving conflict. One of the key elements to resolving conflict is knowing self.

1. In Crucial Confrontations … the authors speak of “Work on Me First” and “Master My Story.” Why are these two concepts so important to understand before engaging in dialog to resolve conflict (crucial confrontation)?
2. Why is it important to consider CPR (Content, Pattern and Relationship) before engaging in dialog to resolve conflict (crucial confrontation)?

150-300 words