Question Details

BUS/371 BUS371 BUS 371Chapter 2—The Evolution of Management Thinking PART 3

41.	A contingency view perceives every situation as unique.


	42.	The inherent focus of TQM is on managing the total organization to deliver quality to the customer.


	43.	Benchmarking involves finding out what the customer wants.


	44.	The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.


	45.	Supply chain management refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.


	46.	The sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers refers to CRM.


	47.	Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.


	48.	A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.


	49.	Outsourcing refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.


	50.	A process whereby companies find out how others do something better than they do and then try to imitate or improve on it refers to outsourcing.


	51.	Kaizen refers to an innovation mindset, used widely by Indian companies, that strives to meet customers’ immediate needs quickly and inexpensively.



	52.	The changing attitudes, ideas, and values of Generation Y employees is an example of a social force.


	53.	Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.


	54.	A criticism of human relations management is that it ignores the social context and workers’ needs.


	55.	The acceptance theory of authority states that people have free will and can choose whether to follow management orders.


	56.	The Hawthorne studies resulted in the movement towards scientific management.


	57.	The human relations movement is also referred to as the dairy farm view of management, meaning that contented cows give more milk, and satisfied workers will give more work.


	58.	An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.


	59.	The management science approach uses qualitative data in management decision making.


	60.	Information technology is the most recent subfield of the quantitative perspective.


61.	The term “quants” refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works.


	62.	Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.


	63.	Discerning circles of causality is an important element of systems thinking.


	64.	Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.


	65.	Research shows that during difficult times in the business environment, managers are less likely to look for fresh ideas than they would during good times.