Question Details

1. American entrepreneurs are credited with being engines of:
Innovation and job creation
New products and services
Corporate growth and development
Success and achievement
2. Emotional intelligence includes all these components except: 
Self awareness
Relationship awareness
Social awareness
Self management
3. These are all reasons why people resist change in an organization, except:
Lack of understanding and trust
Locus of control
Uncertainty
Self-Interest
4. The transferring of authority by managers is best accomplished through:
Accountability
Authority
Responsibility
Delegation
5. In reacting to change this is how an organization can set itself apart to meet customer needs:
Competitive evaluation
Strategic scenarios
Strategic planning
Competitive advantage
6. leader focuses on people looking to serve as a change agent. Which one is not a quality of a leader:
Personal power
Nurtures and innovates
Position power
Promotes change
7. value of ethical managers in the face of change includes:
Flexibility and adaptability
Ethics and values
Integrity and honesty
Creativity and responsiveness
8. Allowing employees to have autonomy and act freely to meet new needs is an element of:
Consistency culture
Achievement culture
Adaptability culture
Accountability culture
9. Change at an organizational level is referred to as:
Cultural change
People change
Organizational change
Departmental change
10. The technologies, skills and processes for searching and examining large amounts of data is:
Supply chain software
Big data analytics
Marketing metrics
Global trends
11. Change requires contingency planning. Which is not a factor affecting the business environment:
Increasing supply costs
Economic downturns
Declining markets
Organizational restructuring
12. The changing business environment has prompted companies to consider workers who are not working full-time or on a permanent basis. These workers are called:
Contingent workers
Temporary workers
Knowledge workers
Seasonal workers
13. A management role that directs and motivates subordinates, along with training and counseling is:
an Entrepreneur
a Spokesperson
a Figurehead
a Leader
14. This role is considered to be an initiator of change:
Manager
Supervisor
Entrepreneur
Intrapreneur
15. In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is known as:
Organizational perspective
Entrepreneurial sacrifice
Locus of control
Personal views
16. Satisfaction and feelings of belonging are examples of: 
Employee responsibility
Employee excitement
Employee strength
Employee engagement
17. Ethical behavior is an important element of change management since ethics governs this aspect of human decisions: 
Collaboration
Adaptability
Behavior
Understanding
18. Appreciation and influence over individuals, groups or organizations is attributed to a:
Global perspective
World travel
Global mindset
World interconnectivity
19. American companies must take into account the changing nature of today- workplace, including all of these except:
More women workers
Work schedules
Aging workers
Increased diversity
20. _________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an organization.  
Standard Deviation
Six Sigma
Benchmarking
Quality Circles
21. Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This concept is known as:
Nonverbal communication
Interpersonal communication
Verbal communication
Expressive communication
22. Corporate culture enables _________ as a response to threats to its organizational climate.
Learning and innovative responses
Analysis and reporting
Synergy and understanding
Cooperation and collaboration
23. Leaders in a changing organization can use all these forms of persuasion, except:
Building a common ground
Establishing credibility
Emotional connection
Preventing feedback
24. To become a change agent as a leader, one must be self aware of the natural talents and abilities developed through learned knowledge and skills. This is also known as:
Weaknesses
Opportunities
Strengths
Threats
25. Overcoming resistance to change involves one of these tactics:
Analysis and reporting
Negotiation and mediation
Planning and organizing
Communication and education
26. A manager fit for the globalized business world does not use this dimension:
Social Dimension
Psychological Dimension
Global Dimension?
Cognitive Dimension
27. Cultural leadership in an organization defines and uses:
Surveys and polls to understand the company- culture
Symbols and signals to influence corporate culture
Strategies to enhance the morale of employees
A system of signals and sounds to communicate value
28. Interpersonal manager roles include the following:
Facilitator and resource allocator
Resource allocator and negotiator
Disseminator and spokesperson
Figurehead and leader
29. Future-facing managers design the organization and its culture to:
Promote conversation and collaboration
Coordinate work and tasks
Anticipate threats and opportunities
Develop and enhance leadership skills
30. Assigning tasks and delegating authority are elements of:
Organizing
Leading
Controlling
Planning