Question Details

An organization that is committed to total quality must apply it at three levels



1.	At the performer level, for each output of an individual- job, the manager must ask all of the following EXCEPT:
a.	What are the key inputs to the job?
b.	What is required by the customer, both internal and external?
c.	How can the requirements be measured?
d.	What is the specific standard for each measure?

2.	An organization that is committed to total quality must apply it at three levels. Which of the following is NOT one of them?
a.	The organizational level
b.	The process level
c.	The customer level
d.	The performer level

3.	The standards such as accuracy, completeness, innovation, timeliness, and cost are the key focus at the:
a.	organizational level.
b.	performer/job level.
c.	process level.
d.	customer level.

4.	At the organizational level, quality concerns center on:
a.	meeting external customer requirements.
b.	classifying organizational units as functions or departments.
c.	standards for output based on quality and customer-service requirements.
d.	organizing quality initiatives across various processes.

5.	At the _____ level, organizational units are classified as functions or departments.
a.	integrated
b.	process
c.	performer
d.	organizational
6.	Each defect description on the personal quality checklist presented in the textbook contains all of the following EXCEPT:
a.	a way to measure the defect.
b.	a time frame.
c.	a desired result.
d.	a way to avoid the defect.

7.	Which of the following correctly matches a perspective (or definition) of quality with its correct explanation?
a.	Manufacturing-based perspective - If a product conforms to design specifications, it has good quality. 
b.	Value-based perspective - Quality is something that is intuitively understood but nearly impossible to communicate. 
c.	User-based perspective - Quality is found in the components and attributes of a product. 
d.	Judgmental perspective - If the product is perceived as providing good value for the price, it has good quality. 




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