Question Details

Which of the following is TRUE of the relationship between quality and profitability 



1.	_____ is the learning that enhances our capacity to create.
a.	Adaptive learning
b.	Focused learning
c.	Creative learning
d.	Generative learning
2.	Which of the following is NOT a characteristic of a strong competitive advantage?
a.	It is driven by customer needs and wants.
b.	It is soon copied by competitors.
c.	It matches the organization- unique resources with external opportunities.
d.	It provides a basis for further improvement.
3.	Studies conducted by PIMS researchers to examine the impact of product quality in the corporate scenario found that:
a.	companies should reduce the number of products they manufacture in order to increase quality levels.
b.	quality improvement leads to both short- and long-term profitability.
c.	quality levels in the manufacturing sector exceeded quality levels in the service sector.
d.	high quality products and services usually are the most profitable.
4.	_____ denotes a firm- ability to achieve market superiority.
a.	Quality focus
b.	Competitive advantage
c.	Performance excellence
d.	Customer focus
5.	Which of the following is TRUE of the relationship between quality and profitability ?
a.	Improved quality of design leads to higher perceived value
b.	Higher perceived value leads to increased market share
c.	Higher prices leads to increased revenues
d.	Improved quality of conformance leads to higher manufacturing costs



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