Question Details

Which of the following is defined as continually expanding its capacity to create its future



1.	TQ practices can be classified into basic areas of management that are generic to any organization. Which of the following is NOT one of them? 
a.	Strategic planning and design of organizational and work systems
b.	Customer engagement and knowledge acquisition
c.	Advertising and public relations
d.	Process management
2.	Which of the following statement is INCORRECT about traditional management?
a.	It associates quality only with manufacturing and engineering.
b.	It views people as an interchangeable commodity.
c.	It rewards individual performance rather than teamwork.
d.	It views suppliers as partners.
3.	New management styles associated with total quality include all of the following characteristics EXCEPT:
a.	empowering employees.
b.	emphasizing postproduction inspection.
c.	building quality into work processes.
d.	understanding internal customer requirements.
4.	According to the text, planning, execution of plans, assessment of progress, and revision of plans based upon assessment findings are the four stages in a _____.
a.	quality circle
b.	learning cycle
c.	quality cycle
d.	process improvement loop
5.	Which of the following is defined as continually expanding its capacity to create its future?
a.	Learning organization
b.	Quality team
c.	Reengineering group
d.	Focus group




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