Question Details

Training and determining employee satisfaction are examples of



1.	TQ requires _____ coordination between organizational units.
a.	parallel
b.	vertical
c.	horizontal
d.	complementary
2.	The traditional way of viewing an organization is by surveying the _____ —by keeping an eye on an organization chart.
a.	vertical dimension
b.	horizontal dimension
c.	number of employees
d.	organizational culture
3.	_____ refers to both incremental changes, which are small and gradual, and breakthrough, or large and rapid, improvements.
a.	Quality circles
b.	Process innovation
c.	Continuous improvement
d.	Quality leaps
4.	Training and determining employee satisfaction are examples of:
a.	human resources management practices.
b.	data and information management.
c.	strategy deployment.
d.	leadership infrastructure.
5.	In the context of total quality, an organization- stakeholders include all of the following EXCEPT:
a.	society.
b.	customers.
c.	suppliers.
d.	competitors.




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