Question Details

Graphical and statistical methods to analyze data are referred to as 



1.	_____ is a people-focused management system that aims at continual
increase in customer satisfaction at continually lower real cost.
a.	Kaizen
b.	Human resources management
c.	Total Quality
d.	Process management
2.	Graphical and statistical methods to analyze data are referred to as _____ of total quality.
a.	practices
b.	tools
c.	actions
d.	processes
3.	Business ethics, public health and safety, the environment, and community and 	professional support are necessary activities that fall under _____.
a.	corporate policy
b.	social responsibility
c.	management ethics
d.	organizational effectiveness
4.	Joseph Juran credited _____ of the entire workforce as one of the reasons for Japan- rapid quality achievements.
a.	obedience
b.	conformity
c.	creativity
d.	professional qualifications
5.	Problem-solving teams were introduced in the United States in the 1940s to help solve problems on the factory floor. The Japanese began widespread implementation of similar teams, called _____.
a.	quality circles
b.	quality teams
c.	process improvement teams
d.	continuous improvement groups




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