Question Details

Which of the following is NOT a form of improvement encouraged under total quality



1.	The Japanese adopted A. V. Feigenbaum- concepts of quality from an engineering perspective and renamed it:
a.	companywide quality control.
b.	quality function deployment.
c.	cause and effect analysis.
d.	total quality leadership.
2.	The principles of total quality need to be supported by all of the following EXCEPT:
a.	an integrated organizational infrastructure.
b.	a set of management practices.
c.	an individualized reward system.
d.	a set of tools and techniques.
3.	_____ include a wide variety of tools and statistical methods to plan work activities, collect data, analyze results, monitor progress, and solve problems.
a.	TQ techniques
b.	Quality circles 
c.	Progress schedules
d.	Process charts
4.	Which of the following does NOT represent a dimension of the total quality principle of employee involvement and teamwork?
a.	Partnerships
b.	Management by objectives
c.	Empowerment
d.	Self-managed teams
5.	Which of the following is NOT a form of improvement encouraged under total quality?
a.	Reducing defects
b.	Increasing cycle time 
c.	Reducing waste
d.	Increasing productivity



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