Question Details

From a product-based perspective, quality is defined by



1.	Quality is most difficult to measure and analyze under which of the following definitions?
a.	Product-based
b.	User-based
c.	Judgmental
d.	Value-based
2.	My friend said to me, “Recently, I bought a pair of shoes. I wore them for a few days but noticed the laces would not stay tied. I took the shoes back to the store but the clerk said the laces were fine. I won’t buy that brand of shoe again.” According to which of the following definitions did my friend judge the shoes as being of “low quality?” 
a.	User-based
b.	Value-based
c.	Product-based
d.	Judgmental
3.	A consumer who measures the quality of a laptop computer by the type of microprocessor chip present in the computer is using which of the following definitions of quality?
a.	User-based
b.	Subjective-based
c.	Product-based
d.	Manufacturing-based
4.	Defining product quality as “fitness for intended use” is the _____ -based definition of quality.
a.	user
b.	value
c.	judgmental
d.	product
5.	From a product-based perspective, quality is defined by: 
a.	conformance to specifications.
b.	how well the product performs its intended function.
c.	the quantity of some product attribute.
d.	the relationship of usefulness or satisfaction to price.



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