Question Details

Which of the following is a criticism of the product-based definition of quality



1.	Which of the following is NOT considered a core principle of total quality? 
a.	A focus on customers and stakeholders
b.	A process focus involving continuous improvement and learning
c.	A goal of achieving the highest quality that is technologically possible
d.	Company-wide participation and teamwork
2.	Internal customers of an employee can be identified by asking which of the following questions? 
a.	Who is affected by the work performed by the employee?
b.	Who provides information to the employee to perform the task? 
c.	Who trains the employee?
d.	Who provides the resources so the employee can provide quality to the customer?
3.	Which of the following is a criticism of the product-based definition of quality?
a.	Quality is often mistakenly assumed to be related to price.
b.	Not all products are fit for use.
c.	Consumers frequently confuse products with services.
d.	Quality cannot be defined precisely; you just know it when you see it.
4.	Conformance to specifications applies to which quality definition?
a.	User-based
b.	Product-based
c.	Manufacturing-based
d.	Value-based
5.	The _____ perspective is based on the presumption that quality is determined by what a customer wants.
a.	user-based
b.	value-based
c.	judgmental-based
d.	manufacturing-based




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