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An important implication that arises out of the forces that influence quality 



1.	An important implication that arises out of the forces that influence quality is that quality will take on more of a (n) _____, rather than _____, function.
a.	strategic; tactical
b.	process; control
c.	regulatory; administrative
d.	internal; external
2.	One common notion of quality, often used by consumers, is that it is _____ superiority or excellence.
a.	contrasted to
b.	parallel to
c.	synonymous to
d.	confused with
3.	The view that defines quality as the goodness of a product is referred to as the _____ definition of quality.
a.	user-based
b.	transcendent
c.	incidental
d.	imminent
4.	The _____ definition of quality is of little practical value to managers as it does not provide a means by which quality can be measured or assessed as a basis for decision making.
a.	transcendent
b.	user-based
c.	value-based
d.	traditional
5.	The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute.
a.	manufacturing-based
b.	product-based
c.	value-based
d.	user-based




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