Question Details

The American Society for Quality identified seven key forces that will influence the future of quality



1.	The notion of quality has evolved into the concept of _____, which can be defined as an integrated approach to organizational performance management.
a.	Six Sigma
b.	reengineering
c.	performance excellence
d.	customer-focused quality

2.	Performance excellence results in all of the following EXCEPT:
a.	delivery of ever-improving value to customers and stakeholders.
b.	improvement of overall organizational effectiveness and capabilities.
c.	organizational and personal learning.
d.	improved lateral communication.
3.	_____ is a customer-focused and results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years.
a.	Quality assurance
b.	Kaizen
c.	Six Sigma
d.	Total quality
4.	The American Society for Quality identified seven key forces that will influence the future of quality. Which of the following is NOT one of them?
a.	21st century technology
b.	Aging population
c.	Healthcare
d.	Organizational hierarchy
5.	An important implication that arises out of the forces that influence quality is that as the business world becomes more complex, quality must be approached from a (n) _____, rather than a (n) _____, perspective.
a.	internal; external
b.	bottom-up; top-down
c.	systems; process
d.	futuristic; historical



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