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The following represent significant influences that brought on the “quality
The following represent significant influences that brought on the “quality revolution†in the United States EXCEPT 1. The following represent significant influences that brought on the “quality revolution†in the United States EXCEPT the: a. loss of national competitiveness. b. findings of the American Customer Satisfaction Index (ACSI). c. popularity of “Made in Japan†products in the country. d. broadcast of the NBC special program, If Japan Can, Why Can’t We? 2. In 1984, the U.S. government designated ____ as the National Quality Month. a. February b. October c. July d. March 3. In 1989, _____ was the first non-Japanese company to be awarded Japan- coveted Deming Prize for quality. a. Florida Power and Light b. AT&T Power Systems c. Motorola Inc. d. General Electric 4. A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____. a. process control b. total quality control c. quality circle d. companywide quality control 5. The term _____ was developed by the U.S. Naval Air Systems Command to describe its Japanese-style approach to quality improvement that is based on participation of all members of an organization in improving goods, services, and the organizational culture. a. total quality management b. companywide quality control c. quality circle d. process control Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help
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28 May 2016
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The following represent significant influences that brought on the “quality revolution†in the United States EXCEPT
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