Question Details

The creation of separate quality departments in the early 1900s caused



1.	The creation of separate quality departments in the early 1900s caused:
a.	indifference to quality among workers and their managers.
b.	upper management to be more knowledgeable about quality.
c.	production quality to substantially improve.
d.	production efficiency to decline.
2.	The two U.S. consultants that worked with the Japanese to integrate quality throughout their organizations in the 1950s were:
a.	Juran and Crosby.
b.	Deming and Crosby.
c.	Deming and Juran.
d.	Juran and Crosby.
3.	In the 1950s, the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.
a.	consumer orientation
b.	internal competition
c.	process innovation
d.	continuous improvement
4.	Beginning in the ______, many U.S. companies began to focus on improving quality through more effective management practices. 
a.	1950s
b.	1960s
c.	1970s
d.	1980s
5.	Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices? 
a.	Process improvement efforts
b.	Design quality reviews
c.	Mass inspection
d.	Team-based initiatives



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