Question Details

Process management is an element of the total quality infrastructure.



True or false:
1.	Process management is an element of the total quality infrastructure.

2.	Effective business planning considers the customer as the only relevant stakeholder to the company.

3.	The use of self-managed teams that combine teamwork and empowerment is a powerful method of employee involvement.

4.	In total quality, vertical functional relationships are stressed more than horizontal, cross-functional relationships.

5.	Self-managed teams were the primary means of quality control during the first half of the twentieth century.
6.	According to the principles of TQM, quality is synonymous with tight tolerance and conformance to specifications. 




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