Question Details

COMPETENCY:   MANAGING COMMUNICATION.


1.	Which of the following is not one of the core abilities of the managing communication competency:
a)	To convey information, ideas and emotions to others in a way that they are received as intended;
b)	To learn from those with different characteristics, experiences, perspectives, and backgrounds;
c)	To engage in active listening;
d)	To use and interpret nonverbal communication effectively;
e)	None - - i.e., all are components of managing communication.

2.	The skill of identifying concrete, specific examples of behavior and its effects is:
a)	Questioning;
b)	Active listening;
c)	Describing;
d)	Empathizing;
e)	Nonverbal communication.

3.	The skill of detecting and understanding another person- values, motives and emotions is:
a)	Questioning;
b)	Active listening;
c)	Describing;
d)	Empathizing;
e)	Nonverbal communication.

4.	Integrating information and emotions in a search for shared meaning and understanding is:
a)	Questioning;
b)	Active listening;
c)	Describing;
d)	Empathizing;
e)	Nonverbal communication.



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