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Which of the following statements regarding resistance to the change strategy is NOT accurate 



1.	Which of the following statements regarding resistance to the change strategy is NOT accurate ?
a)	People may resist a force-coercion strategy because they resent management by command or the use of threatened punishment.
b)	People may resist a rational persuasion strategy in which the data are suspect or the expertise of advocates is not clear.
c)	People may resist a shared-power strategy that appears manipulative and insincere.
d)	Change agents never have to deal with resistance to a change strategy.
e)	When a change strategy is implemented people generally “buy-into” the strategy immediately.

2.	In dealing with resistance to change, the method of __________ seems to work best when people lack information or have inaccurate information.
a)	facilitation and support
b)	negotiation and agreement
c)	education and communication
d)	explicit or implicit coercion
e)	participation and involvement

3.	In dealing with resistance to change, the approach of __________ seems to work best when other people have important information.
a)	explicit or implicit coercion
b)	education and support
c)	manipulation and cooptation
d)	facilitation and support
e)	participation and involvement

4.	In dealing with resistance to change, the method of __________ seems to work best when people are frustrated by work constraints and difficulties encountered in the change process.
a)	facilitation and support
b)	negotiation and agreement
c)	manipulation and cooptation
d)	explicit or implicit coercion
e)	participation and involvement



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