Question Details

Which of the following processes are covered by Service Strategy 



1.In a report, a consultant has made three proposals to you, which are as follows:
1.	Include legal terminology in your Service Level Agreements.
2.	It is not necessary to measure all targets in an SLA.
3.	It is not necessary to meet the targets in an SLA.
Which of the proposals DOES NOT conform to Service Level Management good practice?
2. Match the Availability Measurements with their correct definition:

MEASUREMENTS: 

1.	MTTR
2.	MTBF
3.	MTBSI
4.	MTTF
3. Which of the following processes are covered by Service Strategy?
Each correct answer represents a complete solution. Choose all that apply.



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