Question Details

Customer actions will LEAST affect  



1.	Costs incurred to handle each unit sold would MOST likely be classified as 
	a.	a customer output unit-level cost.
	b.	a customer batch-level cost.
	c.	a customer-sustaining cost.
	d.	a corporate-sustaining cost.

		

2.	_______________ categorizes costs related to customers into different cost pools on the basis of either different classes of cost drivers or different degrees of difficulty in determining the cause-and-effect (or benefits-received) relationships.
	a.	Customer-profitability analysis
	b.	Customer revenues
	c.	Customer cost hierarchy
	d.	Price discounting

		

3.	An advantage of using a bar chart to visualize customer profitability is that
	a.	differences in commissions paid to sales persons stand out.
	b.	loss customers stand out.
	c.	trends in the volume of purchases become apparent. 
	d.	all of the above are advantages.

		

4.	Customer actions will LEAST affect  
	a.	customer output unit-level costs.
	b.	customer batch-level costs.
	c.	customer-sustaining costs.
	d.	distribution-channel costs.

		

5.	To reduce distribution-channel costs, a company could 
	a.	improve the efficiency of the ordering process.
	b.	make fewer customer visits.
	c.	eliminate distribution to retailers and only service wholesalers.
	d.	do any of the above.





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