Question Details

The extent to which organizations treat their employees 
 


1.	____ refers to the various ways of dividing up tasks and labor to achieve goals.
a.	Division of labor
b.	Hierarchy of authority
c.	Rules and procedures
d.	Chain of command


	

	2.	The term ____ is used to refer to preset sequences of steps that managers and employees must follow in performing tasks and dealing with problems.
a.	rules
b.	strategies
c.	tactics
d.	procedures


	

	3.	The extent to which organizations treat their employees, customers, and others according to objective, detached, and rigid characteristics is referred to as:
a.	professionalism
b.	objectivity
c.	impersonality
d.	bureaucracy


	

	4.	According to the concept of ____, authority and responsibility are arranged hierarchically.
a.	unity of command
b.	chain of command
c.	narrow span of control
d.	broad span of control


	

	5.	According to the concept of ____, no subordinate should receive direction from more than one superior.
a.	unity of command
b.	chain of command
c.	narrow span of control
d.	broad span of control





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