Question Details

The hierarchical arrangement of authority 



TRUE/FALSE
	1.	Procedures are preset sequences of steps that managers and employees must follow in performing tasks and dealing with problems.

	

	2.	Impersonality is the extent to which organizations treat their employees, customers, and others according to objective, detached, and rigid characteristics.

	

	3.	The extent to which organizations treat their employees, customers, and others according to objective, detached, and rigid characteristics is called the chain of command.



	4.	The hierarchical arrangement of authority and responsibility is called the chain of command.


	5.	Chain of command holds that no subordinate should receive direction from more than one superior.





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