Question Details

Friendliness, assertiveness, bargaining, and higher authority


True/False 
1. A manager- referent power is increased by characteristics that enhance his or her “likeability” and create personal attraction in relationships with other people. 


2. Most managers attempt to increase the visibility of their job performance by: expanding the number of contacts they have with senior people, making oral presentations of written work, participating in problem-solving task forces, sending out notices of accomplishments, and generally seeking additional opportunities to increase personal name recognition. 


3. By defining a problem in a manner that fits the manager- expertise, it is natural for that manager to be in charge of solving it, which in turn subtly shifts his or her position power. 

4. The most common strategies of turning power into relational influence include friendliness, coalition, bargaining, and higher authority but exclude reason, assertiveness, and sanctions. 
 

5. Friendliness, assertiveness, bargaining, and higher authority are used more frequently to influence supervisors than to influence subordinates. 





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