Question Details

Deming- system of total quality management



1. Process controls include all of the following EXCEPT: 
a) policies and procedures. 
b) formalization and standardization. 
c) total quality management controls. 
d) rules. 
e) behaviors. 


2. Beyond substituting for direct management supervision, __________ is often used to simplify jobs. 
a) systematization. 
b) institutionalization. 
c) standardization. 
d) coordination. 
e) formalization. 


3. __________ involves the creation of guidelines so that similar work activities are repeatedly performed in a similar fashion. 
a) Systematization. 
b) Institutionalization. 
c) Standardization. 
d) Coordination. 
e) Formalization. 

4. W. Edwards Deming- 14 points for implementing total quality management include all of the following EXCEPT: 
a) learn a new philosophy of quality to improve every system. 
b) impose financial controls on production. 
c) institute modern on-the-job training. 
d) improve supervision to develop inspired leaders. 
e) drive out fear and instill learning. 


5. Deming- system of total quality management seems to work well when it is implemented in conjunction with __________ and __________. 
a) empowerment; narrow spans of control. 
b) unity of command; participative management. 
c) centralized decision making; participative management. 
d) empowerment; participative management. 
e) wide spans of control; internal staff units. 





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