Question Details

Due on Saturday, January 17th, 2016

Conduct research about decision-making processes in risk management and quality management in health care, including the following:
•	Common problems encountered by your chosen organization type
•	How to acquire relevant information required for decision-making
•	Common tools used to enhance decision-making
•	Challenges that may be encountered in making risk management and quality management decisions
•	Current and future trends in risk and quality management
•	What strategies should be adapted to improve ongoing performance
Scenario for PowerPoint Presentation:

15 slides

DEF organization has received complaints from patients regarding the delays they experienced when checking in for care or service at the front desk to the time they are called to receive their services. The patients commonly described the issues they experienced as a bottleneck. The organization has determined that the admission process needs to be reviewed and suggestions need to be made on ways to streamline the process to more efficiently manage the flow of patients in the facility. Which tools would you use to make decisions on streamlining the process?
Include the following in your presentation:
•	Decision-making process document
•	Summary of how the scenario might apply to your chosen organization
•	Information needed and the most appropriate tools for responding to the scenario
•	Why the process, information, and tools were chosen and how they should contribute to a response
•	The decision your team made regarding the scenario and how you reached your decision
•	How any changes resulting from your decisions could be disseminated and implemented in the organization
•	An explanation of the concept of continuous quality management in the health care industry
•	Challenges your team faced in this project
•	Reference list consistent with APA guidelines